Spa Manager (Panpuri Organic Spa at Park Hyatt Bangkok)

? Male/Female, aged between 30 - 40 years old
? Bachelor Degree in any related field
? Minimum of 3-5 years of experience as a Supervisor or Assistant Manager in 5-star luxury spas
? Spa Manager Certificate required
? Spa therapy knowledge (body and face)
? Passionate about delivering exceptional customer experience
? Computer skills (MS Office), Spa operating systems (Booker), and other operational systems
? Fluent in English and Thai, both spoken and written
? Leadership, teamwork, and communication skills are essential
? Ability to respond to guest and employee concerns with urgency and professionalism
? Ability to effectively and consistently develop and coach front line staff
? Good analytical and problem-solving abilities
? Pleasant and positive attitude with a professional and friendly image to guests and colleagues

Operations and Guest Services

? Responsible for overseeing daily aspects of all guest service, including customer service, guest reservation, reception, staff scheduling, amenities, and overall guest experience
? Perform concierge duties such as answering customer inquiries, making a reservation, checking in/out guests, answering any billing questions, responding to all guest concerns, comments or complaints with discretion, professionalism and sense of urgency, and inquiring on guest level of satisfaction
? Ensure maximum operational efficiencies. Resolve any operational issues in an effective and timely manner
? Follow all company policies and procedures, ensuring the highest standards of services and facilities
? Work with various internal departments and hotel team, including Sale and Marketing, Engineering, Front Office, Concierge and Housekeeping to achieve operational excellence
? Train and manage guest service team members on business objectives, brand standards and hotel standards
? Maintain current knowledge of all spa services, pricings, offerings, schedules, and other services provided at the spa and the hotel
? Report and resolve guest challenges with effective solutions, while being mindful of delivering the highest service standards
? Supervise spa reservations to ensure maximum yield and staff/room productivity
? Advise team members of last minute changes or additions to schedule and resolve scheduling situations as needed
? Encourage positive staff behavior and set an example for all team members by using proper etiquette and professionalism at all times
? Provide constructive feedback to team members to promote a positive work environment, conduct disciplinary procedures when necessary
? Develop and maintain positive working relationship with staff team and hotel team
? Inspect work areas and tools/equipment to ensure conformance to standards. Report and follow up on maintenance/repair/cleaning needs until completion
? Ensure that public and private areas are in impeccable physical condition and well maintained
? Prepare effective and timely operational and management reporting, including staff roster, staff commission report, monthly performance report
? Attend all staff meetings, product and treatment training classes
? Assume training responsibilities to front-line staff as required
? Maintain accurate inventory counts and place operational, treatment, and retail orders


Business Performance

? Work with the management team to meet revenue goals and costs
? Assist in executing sales and marketing initiatives
? Upsell and cross-sell services and products to reach revenue goals
? Assist with sales, promotions, and merchandising of retail products to generate revenue
? Present and review retail and service performance numbers to the management team on a daily basis
? Review analysis of data pertaining to financial business performance on a weekly basis with Group Spa Manager

- ทำงาน 5 วัน/สัปดาห์
- เงินเดือนประจำ
- Service Charge
- คอมมิชชั่น
- ค่าอาหาร
- ชุดยูนิฟอร์ม
- ประกันสังคม
- กองทุนสำรองเลี้ยงชีพ
- ประกันสุขภาพกลุ่ม
- ตรวจสุขภาพประจำปี
- ประกันอุบัติเหตุ
- ปรับเงินเดือนประจำปี
- โบนัส
- ค่ารักษาทันตกรรม
- ฝึกอบรม
- ของขวัญแต่งงาน
- ของขวัญคลอดบุตร
- ทุนการศึกษาบุตร
- เงินช่วยส่งเสริมการเรียนภาษา
- เงินช่วยเหลือกรณีญาติทางตรงเสียชีวิต (บิดา, มารดา, คู่สมรส, บุตร)
- เงินช่วยเหลือประสบอัคคีภัย, อุทกภัย, วาตภัย
- ซื้อสินค้าราคาส่วนลดพนักงาน
- วันลาพักร้อนประจำปี, วันหยุดประเพณี,และวันลาอื่นๆ